Privacy Policy

1. About this policy

Glaive Cleaning Services respects the privacy of clients, prospective clients and other people who contact or interact with the business.

This Privacy Policy explains the types of personal information Glaive may collect, why that information is collected, how it may be used or disclosed, and how you can contact us about your information.

This policy applies to information collected through glaivecleaning.com.au, enquiries, quotations, bookings, communications and the delivery and administration of Glaive services.

2. Information we may collect

The information Glaive collects depends on the service requested and the nature of your interaction with us.

Information may include:

• Name
• Email address
• Telephone number
• Service address, suburb and postcode
• Property type, size and layout information
• Information about the condition of a property
• Requested services and household priorities
• Preferred booking dates and times
• Access, parking and property-entry information
• Information about pets where relevant to safe service delivery
• Photographs supplied for quotation or assessment purposes
• Quotation, invoice and payment records
• Communications between you and Glaive
• Information reasonably necessary to administer an ongoing service

NDIS-related information

Where you enquire about NDIS Household Assistance, Glaive may collect information about whether relevant funding is self-managed, plan-managed, NDIA-managed or another arrangement.

Glaive asks clients not to provide unnecessary medical, diagnostic or other sensitive information through the general quote form.

Meal preparation information

Where meal preparation is requested, Glaive may ask about food preferences and whether anyone who will consume the prepared food has a diagnosed or suspected food allergy.

This information is requested because Glaive does not provide meal preparation where diagnosed or suspected food allergies are present or allergen-free preparation is required.

3. How we collect information

Glaive generally collects information directly from you, including when you:

• Submit the Request a Quote form
• Contact Glaive by telephone or email
• Request information about a service
• Provide photographs or property information
• Request or accept a quotation
• Arrange or receive a Glaive service
• Provide information necessary for invoicing or payment
• Contact Glaive regarding an existing or previous service

Information may also be provided by an authorised representative, family member, plan manager, property manager, executor, administrator or another person involved in arranging a service.

Where you provide personal information about another person, you should only provide information that is reasonably necessary for the enquiry or service and that you are authorised to provide.

4. Why we use personal information

Glaive may use personal information to:

• Respond to enquiries
• Assess requested services
• Prepare quotations
• Confirm service availability
• Schedule and administer bookings
• Provide agreed services
• Communicate about a booking or service
• Manage property access arrangements
• Issue invoices and record payments
• Maintain appropriate business and accounting records
• Respond to questions, concerns or complaints
• Manage safety, incidents or service-related issues
• Meet applicable legal, taxation or regulatory requirements
• Protect Glaive's legitimate business interests where appropriate

5. Information we do not need

If additional information is genuinely required for a particular service, Glaive can discuss what is necessary and why before requesting it.

6. Payments

Glaive may accept payment through Square, PayPal, cash and direct deposit.

Where a third-party payment provider such as Square or PayPal is used, payment information may be processed through that provider's systems and will also be subject to the provider's own privacy and security practices.

Glaive does not need clients to submit credit or debit card numbers through the general Request a Quote form.

Glaive may retain transaction information reasonably required for invoicing, accounting, taxation and business records.

7. When information may be disclosed

Glaive does not sell client personal information.

Personal information may be disclosed where reasonably necessary to operate the business or provide the requested service, including to:

• Website and technology service providers
• Payment processors
• Accounting or bookkeeping services
• Insurers or professional advisers where reasonably necessary
• Plan managers where relevant and authorised
• Contractors or service providers involved in an agreed service where appropriate
• Government, regulatory, law-enforcement or judicial bodies where disclosure is required or authorised by law

Glaive aims to limit disclosures to information reasonably necessary for the relevant purpose.

8. Website and third-party services

Glaive's website is hosted using third-party website infrastructure. Website providers may process technical information necessary to operate, secure and maintain the website.

Depending on the website configuration, technical information such as IP address, browser information, device information, cookies or similar data may be processed by the website platform or associated services.

External services linked from the Glaive website operate under their own privacy practices.

9. Overseas processing

Some technology, website, email, payment or cloud-service providers used by Glaive may store or process information using infrastructure located outside Australia.

The location of such processing may depend on the particular service provider and its infrastructure arrangements.

Glaive will review this section as its technology providers and information-handling arrangements develop.

10. Security

Glaive takes reasonable administrative, technical and practical measures appropriate to the business to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system, electronic storage system or method of internet transmission can be guaranteed to be completely secure.

Clients should therefore avoid sending unnecessary sensitive information by ordinary email or through the general enquiry form.

11. Retention and disposal

Glaive retains personal information for as long as reasonably necessary for the purpose for which it was collected, ongoing service administration, dispute management, insurance, accounting, taxation and applicable legal requirements.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate, subject to any record-keeping obligations that apply.

12. Access and correction

You may contact Glaive if you would like to request access to personal information Glaive holds about you or believe that information should be corrected.

Glaive may need to verify your identity before providing access to personal information.

Requests will be considered having regard to applicable legal requirements and legitimate reasons that may affect whether particular information can be provided.

13. Privacy questions and complaints

If you have a question, concern or complaint about how Glaive has handled your personal information, please contact us using the details below.

Please provide enough information for Glaive to understand the issue and investigate it appropriately.

Glaive will review privacy concerns and respond within a reasonable period having regard to the nature of the issue.

14. Changes to this policy

Glaive may update this Privacy Policy when its services, website, technology, information-handling practices or applicable requirements change.

The current version will be published on this website with its effective or updated date.

15. Contact Glaive